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FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?

We aim to ship your items as quickly as possible! Please allow 2-3 days for us to prepare your order for shipping. Once shipped, you can expect delivery within 4-10 days. If you haven't received your tracking number within 7 business days, please reach out to us at support@gobeyondmilk.com. We're here to help!

Can I cancel my order?

We're dedicated to keeping all of our customers safe, so our return policy for food items is pretty strict. Because of this, we're unable to accept returns on any food products. We want to ensure that everything we sell is fresh, new, and unused just for you! Plus, it helps us keep our inventory in top shape for everyone. Thanks for understanding and helping us maintain the highest quality standards!

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@gobeyondmilk.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-10 business days.

I have a question that wasn't answered, can you please help? 

Shoot us an email at support@gobeyondmilk.com, and we’ll be thrilled to assist you in any way we can! We do get a lot of emails, so for a quicker response, please include your order number and clearly describe the issue. Thanks a ton!